🛡️ Refund & Return Policy – Dinhphu.gg

Effective Date: May 2022

Last Updated: July 5, 2024

🔹 Overview

At Dinhphu.gg, customer satisfaction and fair resolution are our top priorities. We sell 100% digital license keys for games and software, which are delivered automatically after payment. Due to the nature of digital products, our refund policy is subject to the specific conditions outlined below.

🔹 Eligibility for Refund

You may request a refund if your case meets one or more of the following criteria:

  1. Invalid Key
    The license key provided is non-functional, invalid, or rejected by the platform (e.g., Steam, Microsoft).

  2. Duplicate Purchase
    You accidentally purchased the same product more than once using the same account.

  3. Undelivered Product
    You completed payment but did not receive the key via email or dashboard within 15 minutes, and our system logs confirm delivery failure.

  4. Wrong Product Received
    The product key received does not match the product listed on the order (e.g., wrong game or version).

🔹 Non-Refundable Cases

Refunds will not be granted under the following conditions:

  • You purchased a product by mistake but the key has already been delivered.

  • You changed your mind after receiving a valid key.

  • The product was redeemed or activated successfully (even if not used).

  • You failed to meet the system or region requirements of the software/game.

  • Attempted resale, abuse, or fraudulent use of our service.

🔹 Refund Process

To request a refund, please contact us at [email protected] within 48 hours of the original purchase. Include the following:

  • Order ID

  • Email used for purchase

  • Reason for the refund request

  • Any relevant screenshots or error messages

We typically respond within 24–48 hours. If your refund is approved, the amount will be returned to your original payment method within 3–7 business days, depending on your provider.

🔹 Chargeback Policy

Unjustified chargebacks without contacting our support will be considered a violation of our policy. We reserve the right to blacklist users who submit false claims or abuse the refund system.

🔹 Contact

For all refund inquiries or support issues:
📧 [email protected]
🌐 https://dinhphu.gg

✅ You agree to this policy upon completing a purchase through our website.